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|  | |  | | | Drive Medical Duet Transport Chair/Rollator | | | | | | | |
List Price:
| $284.99 | |
Our Price:
| $148.75 | |
You Save:
| $136.24 (48%)
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| | | SKU:
2002 | | In Stock | | Availability:
Usually ships in 1-2 business days | | |
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| | Features | Available in Black Blue or BurgundyWidth: 25.5"; Height: 37"Length: 26"; Seat to Floor (Height): 21"Handle (Height): 31.5"-37"Back (Height): 36"; Seat (Depth): 13"Seat (Width): 13.5"
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| | Description | The Duet Transport Chair/Rollator by Drive Medical comes in an attractive burgundy, blue or black finish and combines the features of a rollator and transport chair in one unit. An individual has the ability to ambulate independently or be pushed safely by a care giver. This transport chair/rollator comes with a comfortable padded seat with a large pouch underneath to easily and securely transport personal items. Inside the pouch is a convenient handle to aid with folding the chair/rollator. It has locking, flip up armrests, and a flip down footrest to aid the user while the Duet is used in the transport chair mode. Limited lifetime warranty. | |
| | Product Details | | Average Customer Rating: |  based on 25 reviews |
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| | Customer Reviews | Average Customer Review: ( 25 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
45 of 45 found the following review helpful:
 Great multi purpose machine Jul 28, 2010
By Gary C. Johansen
"Old Computer Geek"
I bought the Duet for my mother to replace a rollator (rolling walker/wheeled walker). She would walk a short distance and then turn around in sit in it and expect my dad to push her. It was pretty hard on dad. I suggested that we get her a wheelchair, to which she responded, absolutely NOT. A wheelchair would make her look old and frail (never mind she is 92 and frail) ;->
So here are the great reasons to buy this unit.
Wheels are larger than most rollators (wheeled walkers), this is important as it makes it easier to go over bumps on the floor (metal carpet joints, elevator entrances etc.) while sitting in the unit.
The seat height is adjustable, this is working out for her because she tends to sit in it and pull herself along with her feet (walking without standing)- sort of the antithesis of a walker.
There is a fold away foot rest. Lift it up and she can walk for herself, fold it down and she can put her feet up and just ride along.
There are handholds going in both directions, a place to hold on to while she is being pushed or motivating herself around.
The seat lifts up and has storage underneath.
Light weight and easy to handle, my father (90) can fold it up and put it in the trunk of the car (yes I know that's scary).
The back rest is reversible. It can be easily changed from a rolling walker to a transport chair simply by removing the back and putting back on the other side, no tools needed.
Now for the problem. One of the fork fasteners has stripped out. The unit comes with a limited lifetime warranty so I'll follow up with an update on what it takes to get service.
I gave the unit 5 star rating because of the utilitarian design and the initial experience.
****** 9/10/2010 Now for the update on the repair.
The problem initially was a squeaky wheel that was hard to move. When I took a look at it the whole front wheel assembly fell out of the rollator/transport chair (this isn't really a problem because there is almost downward pressure on the wheel holding it on to the chair). The bolt that held the assembly to the chair had stripped out about top half inch. It really is easy to get at and I could fix it temporarily by removing a lock washer on the top and reattaching the fork assembly with the bolt (there is a jam nut to lock it in place). The repair only took 10 minutes.
I called the place where mom got the chair, they gave me the name of a repair service that they use and told me to call. I called and had them order the part, it was to take a week or 2 to get the part in and I'd have a friend install it for mom (I live out of town). I let mom know what was happening and left for home.
2 days later mom forgot what I had told her and called (sort of fortunately) the same repair place, they came out picked up the chair to fix it. Now there wasn't communication between the repair and parts depts. so they ordered a second part. Why would a medical device repair business pick up a working unit, stranding a 92 year woman without her chair without knowing if they had a part for it? And then keep the chair for a week or more waiting for a part? After they got the unit and the part they determined that the other front fork fastener was also bad, so they held the chair up for another week+.
Now for the warranty, apparently the manufacturer, Drive Medical, warrants the device to the dealer - BUT NOT THE END USER!! Strange concept. I contacted Drive Medical a couple of times over this and they sent me back to the dealer that sold the device to my mother. The dealer was at a loss on how to handle the problem - because I had dissembled the chair and was describing the problem in detail to a nice lady that wasn't very mechanically inclined, they sent me directly to the repair firm.
When the repair was finished there was a bill for parts and service. I spoke to the repair shop and their position was that the repair would have been free if she had purchased the chair from them, but because she bought it from someone else there was a charge for services. I now entered into a email campaign CC and/or BCCing the manufacturer, the sales dealer and the repair shop. I pointed out the limited warranty was posted on the manufactures web site and failed to mention having to return the device to the selling firm. After enough bitching and moaning, the selling firm and the servicer got together and took care of the bill, so mom didn't have to pay anything for the repair (there really shouldn't have been a charge for this failure, it was a manufacturing flaw and was a warranted item).
The chair is still in service. And well worth the price on Amazon sells it for. My mother paid $100 in insurance deductible to purchase her Duet chair (I'd love to know how much more the dealer billed the insurance company for).
***** Because of my experience with the warranty I would recommend that before you buy from Amazon that you clarify with either Drive Medical or Amazon who will, and how will warranty service be provided if needed. *****
17 of 17 found the following review helpful:
 Review return policy before purchasing Jul 07, 2010
By BC of PA
We purchased this transporter from this vendor. After looking at the item we found it would not suit the needs of our son. Spoke to customer service about returning the item and found out that once we opened the box it is now considered "used" and it can not be sent back for any type of refund. I tried to reason with customer service and he did his best to end the conversation.
If you decide to use the vendor make sure you do not open the packaging once it arrives to see the contents because at that point it is yours to keep.
21 of 22 found the following review helpful:
 Item not complete Sep 07, 2009
By Nancy K. Dugger
"NKD"
The rollator works good but when we received it, it had a part missing, albeit, cosmetic, it bothered me that we spent that much money and it not be whole. I called Amazon and we would have to send the whole chair back because they would not call Drive and get the part. Drive will not deal with the public but said that the dealer could get the part from them and send it to me. They would not even try to do that. I think the chair also needs to have a softer seat. My Mother does not have a lot of weight and the chair hurts her backside. Other than that it works good.
nkd
16 of 18 found the following review helpful:
NOT SAFE Dec 23, 2010
By Elder Care
This Walker is NOT SAFE as a transport chair. My Grandfather was tipped out when he leaned forward and broke his head open. When you use the footrest it causes the walker to tip and dump you out, it happens very quickly before you know it. It also can happen when you get in and out of the chair. We have tried to contact the manufacturer but can't seem to get through to them. They claimed that the manual tells you that the walker has these problems. I checked and they're right it says quote "THIS ITEM SHOULD NEVER BE SECURED FOR TRANSPORT." It also says under SAFETY PRECAUTIONS # 7. Leaning forward while using the Duet as a transport chair without proper assistance can cause tipping. Bottom line is most people won't realize that it is UN-SAFE until its too late.
BUYERS BEWARE!!!!!
5 of 5 found the following review helpful:
Unstable, do not recommend! Sep 11, 2010
By Michael Switzer
"Rebecca (Becky) Switzer"
Looks great, and works just fine as a walker, I suppose. But when using as a wheelchair, if it runs over even the slightest stone, it tips right over, passenger and all!
See all 25 customer reviews on Amazon.com
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